Your privacy matters to filplay. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a filplay player in the Philippines.
Six core principles that guide how filplay handles your personal information
filplay uses industry-standard encryption and security protocols to protect your personal data at rest and in transit. Your information is stored on secured servers with strict access controls and regular security audits.
filplay will never sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate and improve the filplay platform and to comply with legal obligations.
As a filplay player, you have the right to access, correct, and request deletion of your personal data. filplay provides clear processes for exercising these rights, in accordance with the Philippine Data Privacy Act of 2012.
filplay collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not collect data beyond what is required for platform operations and regulatory compliance.
filplay is transparent about what data we collect and why. This Privacy Policy is written in plain, accessible language so that every Filipino player can understand exactly how their information is handled on the filplay platform.
filplay's data practices comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC) of the Philippines.
Important Notice: This Privacy Policy ("Policy") describes how filplay ("filplay," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "Player," or "User") of the filplay platform at filplay.app. By registering on or using filplay, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
filplay is committed to protecting the privacy and personal data of every player who uses the filplay platform. We understand that trust is the foundation of any relationship between a gaming platform and its players, and we take our data protection responsibilities seriously.
This Privacy Policy applies to all personal data collected through the filplay website at filplay.app, the filplay mobile application, and any other filplay-branded digital touchpoints. It covers data collected during registration, account use, financial transactions, customer support interactions, and general browsing of the filplay platform.
filplay operates within the regulatory framework of the Philippines and is subject to the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations. Our data practices are designed to meet or exceed the standards set by the National Privacy Commission (NPC) of the Philippines.
When you create a filplay account, we collect the following information:
To comply with PAGCOR regulations and anti-money laundering requirements, filplay may collect:
When you make deposits or withdrawals on filplay, we collect transaction-related data including:
filplay does not store full bank account numbers or card numbers on its servers. Payment processing is handled by licensed payment service providers.
filplay automatically collects certain data about how you use the platform, including:
When you contact filplay support or respond to filplay communications, we collect:
filplay collects personal data through the following channels:
filplay uses your personal data for the following purposes:
filplay processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
filplay does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only as necessary and as described below:
filplay engages licensed third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on filplay's instructions and in accordance with applicable data protection law.
filplay may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive.
filplay may disclose personal data to Philippine law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity involving the filplay platform.
In the event of a merger, acquisition, or sale of all or part of filplay's business, your personal data may be transferred to the acquiring entity as part of that transaction. filplay will notify affected players via the contact information on file before any such transfer takes effect, and the acquiring entity will be required to honor this Privacy Policy.
filplay will never share your personal data with third-party advertisers, data brokers, or marketing companies for their own commercial purposes. Your data stays within the filplay ecosystem and its trusted service partners.
Cookies are small text files placed on your device when you visit the filplay platform. filplay uses cookies and similar technologies (web beacons, local storage) to operate the platform, remember your preferences, and analyze usage patterns.
You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the filplay platform. Essential cookies cannot be disabled as they are required for the platform to operate securely.
filplay retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, and in accordance with applicable legal and regulatory retention requirements. Specific retention periods include:
When personal data is no longer required, filplay will securely delete or anonymize it in accordance with industry best practices and applicable Philippine data protection law.
filplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, filplay will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the Philippine Data Privacy Act.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by filplay:
To exercise any of these rights, please contact filplay's Data Protection Officer using the contact details in Section 14. filplay will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days with prior notice to you.
The filplay platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine law governing online gaming. filplay does not knowingly collect personal data from individuals under the age of 21.
filplay employs age verification measures during the registration process to prevent minors from accessing the platform. If filplay becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the filplay platform, please contact filplay support immediately so that we can investigate and take appropriate action.
The filplay platform may contain links to third-party websites or services, such as payment provider portals. filplay is not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit through links on the filplay platform.
This Privacy Policy applies solely to personal data collected by filplay through the filplay platform. It does not apply to data collected by third-party payment processors, identity verification providers, or any other external services, even where those services are accessed through the filplay platform.
filplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, filplay will notify registered players via the email address or mobile number on file, or through a prominent notice on the filplay platform, at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. Your continued use of the filplay platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how filplay protects your personal data. The most current version will always be available at filplay.app/privacy-policy.
filplay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:
filplay Data Protection Officer
Email: [email protected]
General Support: [email protected]
Available: Monday to Sunday, 9:00 AM – 9:00 PM (Philippine Standard Time)
Response time: Within 30 days for formal data rights requests
If you are not satisfied with filplay's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
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